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HOW TO ORDER GUIDE
ORDERING FOR THE FIRST TIME ?


  • HOW TO ORDER ?
    1. ONLINE orders by Credit/Debit/Bank Card (SSL Secured)

      Click on under your Selected Product to add to your Shopping Cart. Once all your purchases have been selected, you can Checkout for speedy Online Payment via the SSL Secure Portal of CCAvenue.com . Payments must be authorised by you and your Bank prior to shipment. Online purchases billed/sold by world.ccavenue.com - Paypal. Products provided by www.dmi-india.com

      (customers please note - credit/debit card statement will show payment made to world.ccavenue.com or paypal ) At present we can accept Credit / Debit Cards online of Visa, American Express, MasterCard, Discover, Switch, Maestro, Solo, Electron, Eurocard and PAYPAL - Also possible to pay online by Internet Banking from Banks in UK, USA, Canada, Singapore, China and some other Countries, through the payment gateway of world.ccavenue.com

      For payment by German Banks, MasterCard, Discover and other cards - please check payment option PAYPAL

      For payment by Internet Banking from UK and other Banks, check Internet Banking Payment and then check any of the Canadian Bank, to get the links for UK, US and other Banks.

    2. DIRECT payment/orders by email

      FOR ALL PAYMENT OPTIONS LISTED BELOW: YOU DO NOT HAVE TO ORDER ONLINE. AFTER DIRECT PAYMENT DEPOSIT, CONTACT US BY EMAIL (sales@dmi-india.com) GIVING DETAIL OF ORDER ITEM, MEASUREMENT, CHANGE REQUESTS AND DELIVERY ADDRESS

    3. Direct Bank Deposit (easy local Bank Transfer) (save 10%) - (discount NOT VALID FOR RUSH ORDERS)

      Bank = The Royal Bank of Scotland NV (formerly known as ABN Amro Bank NV), Calcutta, India
      Account # 1038426
      Account Beneficiary = DMI India Pvt. Ltd.

      SWIFT Code: ABNAINBBCAL

      Deposit 10% less than the listed price if it is not a Rush Order. Full listed price must be deposited for Rush Orders.

    4. Pay thru Western Union Money Transfer (save 5% - NOT VALID FOR RUSH ORDERS)
      www.westernunion.com
      A Discount of 5% on your Total Order is offered when using Western Union for full payment.

      Pay in favor of PRATIK MITRA, Calcutta (Kolkata), India.

      Email us the MTCN Number and Exact Amount Transferred.


    5. From all Countries - Pay through Bank in USA. (Wire Transfer to and within USA) (save 10% - NOT VALID FOR RUSH ORDERS)
      A Discount of 10% on your Total Order is offered when using Bank Transfer for full payment in any country.

      Transfer of funds through MT-100 or MT-103

      Field 56 MT-100 or MT-103
      Intermediary Bank
      ABN Amro Bank, New York
      SWIFT Code: ABNAUS33
      (ABA) FED Routing Code Number - 026009580
      Account No. 661001007341

      Field 57 of mt100 or mt103
      Account with Institution
      ABN Amro Bank, Calcutta, SWIFT Code: ABNAINBBCAL

      Field 59 of mt100 or mt103
      Ultimate Beneficiary: DMI India Pvt. Ltd.
      Account No. 1038426

      Please obtain SWIFT copy of transfer from your Bank.




  • WHAT SIZES DO YOU HAVE ?
    CAN I ORDER A DIFFERENT COLOR ?
    CAN I MAKE SMALL CHANGES ?
    ALL sizes are available as we keep no ready stock. All our products are Custom-Made from scratch. This ensures the best Fit for the Customer and allows the Customer to make CHANGES in Color, Length, Sleeves and so on. Measurement and Size Details can be e-mailed OR faxed to us After Order is placed.
    Color changes are welcome and are usually FREE OF COST. Please check for availability of your Custom Color before ordering. See Shade Chart 1 and Shade Chart 2 .
    Most changes are accomodated on request completely free of charge. However, in cases where the Change(s) results in considerable extra cost, we may charge a purely nominal fee, so please check before ordering.

  • MEASUREMENTS / SIZES
    Please remember to e-mail OR fax us Detailed Size / Measurement details immediately after your order has been placed. For details on how to take your Measurements please refer to our SIZE GUIDE

  • WHEN WILL I GET MY ORDER ?
    FREE SHIPPING AND PACKAGING
    Most orders are shipped in 4 weeks from date of receipt of payment. Please allow upto 6 weeks for items requiring considerable amount of Handwork / Bridal Outfits / Jewellery. All orders are shipped by First-Class International Speed Couriers. Shipping and Packaging to Anywhere in the World is completely FREE, irrespective of number of items ordered. Orders of value less than US $100.00, will be shipped by registered air mail (average transit 10 days)

  • CAN I ASK FOR A RUSH ORDER ?
    Certainly you can ask for your order to be rushed for a special occassion. All rush orders however MUST be paid for via www.westernunion.com Money Transfer OR Bank Transfer . Orders paid for via Online Credit Card Portal cannot be rushed, as this form of payment takes time to verify. All rush orders are shipped by the fastest possible International Speed Courier Service within 2/3 weeks. Please note that we do NOT give Guarantees for Delivery Date (normally transit time is about 4 days) but we have no control over extenuating circumstances that may/ may not delay delivery after we have shipped.
    Not accepting any Rush Order during 20th June and 5th July 2009, also between 14th and 25th August 2009 (both days inclusive)

  • REFUND/EXCHANGE POLICY
    All products are custom made to particular size and other specifications. Therefore, orders once delivered, cannot be returned for refund. We try our best to ensure that return - refund situations do not arise and ensure customer satisfaction, but it is not possible to follow an open refund / return policy as products are not readymade stock. However, genuine problems may arise and exchange of outfit for another piece of the same outfit can be undertaken under the following circumstances only:

    * The Order is found to be defective on receipt due to our fault / damage in transit.

    * DMI India must be informed of any defect / damage within 3 days of date of receipt.

    * The Products will be exchanged without any extra cost, once the sold piece is received back.

    * All shipping costs for return of the garment to our address in India must be borne by the customer. The Returned Goods MUST reach us no later than 6 weeks from date of your receipt.

    * The substituted piece may differ slightly from the original in color and/or prints due to fast changing fashions.

    * One outfit cannot be exchanged for anything apart from another of the same.

    Jewellery cannot be exchanged or returned due to hygiene safety, unless defective or damaged in transit.

  • PURCHASING PRESENT FOR SOMEONE ?
    Delivery Address can be different from Billing Address. If size is not known just provide approximate Height with Size X-Small/ Small/ Medium/ Large/ X-Large.

  • CANCELLATION OF ORDER
    www.dmi-india.com, world.ccavenue.com and www.2checkout.com reserve the right to cancel any order suspecting fraud.

  • BULK PURCHASES / BOUTIQUE ORDERS
    Contact us with Proposed Order detailing Item-Code / Picture / Details and Quantity for Quotes.

  • SPECIAL OCCASSION ORDER?
    REPRODUCE YOUR OWN DESIGNS
    Contact us with pictures and/or details for Customised Quotes.


    Buyers may cancel their order within 24 hours after placing the order subject to payment of a cancellation charge of 10.5% of the order value.

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